The use of this site
is governed by the policies, terms and conditions set forth
below. Please read them carefully. Use of this site
signifies your acceptance of the terms and conditions set forth
below. Any order placed on this site signifies your
acceptance to the terms and conditions set forth below.
Your online order and or phone order signifies your acceptance
to the terms and conditions set forth below.
|
NO RETURNS and NO EXCHANGES |
On Supplements, Diet
Pills, Soaps (including Bars, Gels, Creams, Lotions, Salts,
Shampoos, Conditioners, Deodorants, Ointments, Salves, and other
related merchandise) unless the merchandise is defective due to
manufacturing. Defective merchandise will be exchanged
with equal value merchandise.
Note: A
Return Authorization
(RA) is required prior to shipping your package back to Jevelle.
Customer bares shipping cost for returned items.
Any claims for damaged items in shipping must be submitted to
our Customer Service Department within (3) business days after
delivery by calling 1-877-415-6057. We will not be responsible
for replacement, if notified after (3) business days.
- Orders canceled of an in stock item, before the item is
shipped, will be subject to a 6% administrative charge.
- Orders cannot be canceled after they are shipped.
| Shipping Address Error Charge |
Please make sure that the shipping address you supply
is absolutely correct, beyond the best of your knowledge.
Our UPS account is automatically charged $5.00 for every address
correction they make. In the event that your address is
corrected by UPS (to complete the delivery), the credit/debit
card supplied to purchase the products will be charged $5.00.
All references to a "chargeback" refer to a reversal of
a credit/debit card charge placed with Jevelle International.
There is no reason for a chargeback to ever be filed.
If a credit is due, simply contact us 1-877-415-6057 and we will
gladly issue it. Unnecessary chargeback's are theft and
can be prosecuted. If you feel that your credit/debit card was
used fraudulently on this website, please contact us for
immediate resolution.
Agreement:
You agree that you will not chargeback any amounts charged
to your credit/debit card by Jevelle. If you chargeback a
credit/debit card charge for a payment initiated by you, you
agree that Jevelle Intl. may recover the amount of the
chargeback in addition to a $25 fee by any means deemed
necessary, including but not limited to recharging your
credit/debit card or having the amount recovered by a collection
agency.
If a package is returned to our warehouse undelivered
for any reason by our shipping carrier, and you do not wish to
have the package reshipped to you, we will refund the total
sales amount, less a 20% restocking fee and less the shipping
charges. If you received free shipping, you will be charged for
shipping whatever UPS or USPS charged Jevelle to ship your
package, this will be deducted from your refund. There is no
free shipping on returned products.
How to return a defective item
1. Call us for a Return Form 1-877-415-6057- The Return
Form needs to be filled out completely and signed before we
process your return. Using this form, explain the defect, why
you are returning the item, be specific.
Packing your return
2. Place the item in its original packaging with all
documents, manuals, parts and accessories. Wrap your item
carefully in a box with a copy of your order form and return
form. Please clearly write your RA # on the outside of your box.
Ship package by USPS or Postal Service. Make sure you insure the
package in the event that the package is lost. You will also
need a receipt as proof you shipped the package.
We will email the address to
ship your return to.
International Shipping & Return Policy |
